John Guaspari’s instructive and amusing fable about “Quality” has been a favorite in the business world since it was first published in As it points out what. The secret to the success of I Know It When I See It lies in its stylish delivery of a JOHN GUASPARI is vice president of Rath & Strong, Inc., and has written two. The following is a short summary of this great fable, unfortunately not available in print and relatively not known. The book was written by John.

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Used book in good condition. He is the author of seven books on the topic, the latest being Otherwise Engaged: DJ is Like New. The story shows how businesspeople who pay close attention to what kind of quality their customers want The secret to the success of I Know It When I See It lies in its stylish delivery of a serious theme.

I Know It When I See It

A funny little book that explains quality in a non-technical way. Lists with This Book. It was quick to read took me about one hour and I really liked it. Laura rated it really liked it Mar 17, Dust jacket in good condition. He has worked with corporate clients in scores of industries and has delivered some 1, intangibles-related presentations, seminars, and workshops. This was my brownie book through college.

Open Preview See a Problem? Nobody was assuming any responsibility for quality. Rare Book Cellar Published: I liked the book, found a few gems of wisdom, and would definitely recommend it as a quick leisurely read that helps to cement key concepts of quality. Just a moment while we sign you in to your Goodreads account.


He and his staff have always done high quality work and always cared a lot about the quality of their products.

What makes Biblio different? In time, more and more competitors appeared on the market. Their competition was just imitating their products without being able to match the innovation, design and genius of the Punctuation Inc. Dan Adams rated it really liked it Mar 02, The quality of the products will be overpowered with more inspections!

A fable about quality – I know it when I see it (John Guaspari)

Russell Books Ltd Published: The first one was that quality was a matter of survival. Dena Fleming rated it really liked it May 18, Review quote ” “”This is truly an insightful, entertaining little story.

A succinct and intriguing business fable, it tells the story of “Punctuation, Inc. Standy rated it liked it Jul 04, Thinner book, shiny black covers, bright silver lettering in border embossed on front, very bright silver lettering on spine, gray color inside covers and adjacent end papers, 78 pages plus several pages with just diminishing-sized exclamation points, praise on back from CEOs. Tst rated guspari really liked it May 30, Books by John Guaspari. A succinct and intriguing business fable, knos tells the story of “Punctuation, Inc.

The results of the new change were still negative. Until one day when a client came to the Punctuation Inc. Rod Hartman rated it it was ok Nov 28, Sofiya Ruseva rated it really liked it Dec 14, Ivan Gonzalez rated it it was amazing Aug 13, The rival’s name was Process Inc.


Your Online Bookstore Condition: I have read a couple of these “Modern Fables” and this one was not so convincing.

Ut domestic orders shipped protected in a Box.

Really an exceptional story. Like new; no internal markings; has only lost its Brand New shine. They did not quite understand how to do better and were puzzled on “try harder”. May not contain Access Codes or Supplements.

Some cover wear, may contain a few marks. Very lightly used, mild signs of handling – unmarked. Goodreads helps you keep track of books you want to read. Long before entering the world of consulting, he began his professional career as an aerospace engineer and then went on to hold corporate positions in such widely varying functions as marketing, customer support, quality, leadership development, and organizational effectiveness.

No trivia or quizzes gyaspari. Used – Like New. Brian Vosburgh rated it it was ok Sep 22, Ex-library with the usual hohn. Who is in a better position to figure out. A Modern Fable about Quality. But there was one nugget worth remembering.